Five Year Accessibility Plan (AODA)

Frigid Rentals Inc. Multi-Year Accessibility Plan

In Accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005

1. Statement of Commitment to Accessibility and Equality

Frigid Rentals Inc. is committed to ensuring that all persons, regardless of their abilities, can access our products, services, and facilities. We believe in the principle of equality and are dedicated to fostering a culture of inclusion and respect. This plan outlines the actions we will take to identify, remove, and prevent barriers to accessibility for both our employees and clients, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, and other applicable regulations.

We recognize that achieving full accessibility is a continuous process, and we will regularly review our practices to ensure they meet the evolving needs of people with disabilities.

2. Purpose of the Multi-Year Accessibility Plan

• Remove barriers to accessibility.
• Ensure equal opportunity for persons with disabilities.
• Continuously improve accessibility for our clients, customers, and employees with disabilities.
• Ensure accessibility is embedded into our culture, policies, and practices.

3. General Principles of Accessibility at Frigid Rentals Inc.

• Integration: We will provide services and products to people with disabilities in a way that is integrated into our regular services, unless an alternative is necessary.
• Dignity: We will ensure that all interactions with people with disabilities will be respectful and maintain their dignity.
• Independence: We will strive to ensure that individuals with disabilities can perform activities independently, with support provided when necessary.
• Equal Opportunity: We are committed to ensuring that persons with disabilities have the same opportunity to access and benefit from services as other individuals.

4. Accessibility Goals and Objectives

A. Accessibility for Employees

Workplace Accessibility:

• Making necessary physical modifications to the work environment, such as ramps, accessible restrooms, and elevators.
• Reviewing and enhancing our remote work capabilities to ensure employees with disabilities can perform their work duties, both in the office and remotely.
• Providing accessible workstations, ergonomic chairs, and other assistive devices upon request.
• Offering accessible parking spaces for employees with disabilities.

Recruitment and Hiring:

• Posting job descriptions in accessible formats.
• Offering accommodations during interviews for applicants with disabilities.
• Training hiring managers on how to make the recruitment process accessible.

Training and Development:

• Sensitivity training for understanding disabilities and promoting inclusive behavior.
• Training on how to use assistive devices and accessibility tools.
• Information on how employees can request workplace accommodations and the process for implementing them.

Feedback Mechanism:

• We will maintain a feedback system where employees with disabilities can submit suggestions, complaints, or requests related to accessibility in the workplace. This system will ensure that all feedback is reviewed, and appropriate actions are taken.

B. Accessibility for Clients and Customers

Physical Access to Premises:

• Making modifications to ensure pathways, doorways, and entrances are accessible.
• Installing ramps, elevators, and accessible washrooms as needed.
• Providing clear signage to help navigate the facilities.

Communication:

• Offering information in accessible formats (e.g., large print, audio, etc.) upon request.
• Ensuring that our website is fully accessible, with text-to-speech capability, and meets WCAG 2.0 standards for web accessibility.
• Providing accessible customer service channels, including phone, email, and in-person interactions, for individuals with disabilities.

Services and Products:

• Modifying equipment, vehicles, or rental options to accommodate individuals with disabilities (e.g., adding ramps for wheelchair access, providing adaptive vehicles, etc.).
• Offering training for staff to ensure they are equipped to support customers with disabilities in an inclusive and respectful manner.

Customer Feedback:

• We will implement a feedback process to capture input from clients with disabilities regarding the accessibility of our services. This could include surveys and feedback forms available in accessible formats and a dedicated hotline or email address for accessibility-related feedback.
• Regularly reviewing and acting on feedback to ensure continuous improvement.

5. Action Plan and Timeline

6. Evaluation and Monitoring

Frigid Rentals Inc. is committed to monitoring and evaluating the success of this multi-year accessibility plan. We will:

• Conduct regular audits of our accessibility practices and policies.
• Collect feedback from employees, customers, and other stakeholders.
• Review the plan annually to ensure it aligns with the evolving needs of people with disabilities and the requirements of the AODA.

7. Conclusion

Frigid Rentals Inc. strives to create an inclusive environment for both employees and clients with disabilities. Through this multi-year accessibility plan, we commit to taking deliberate, ongoing actions to remove barriers, promote accessibility, and ensure equality for all. Our approach will continue to evolve, as we recognize that accessibility is not a one-time effort but a sustained commitment to improving the experiences of people with disabilities.

This plan will be updated as necessary to meet emerging needs and legal requirements.